The report was prepared by anphase to highlight problems with the Samsung I8910 firmware and software and to suggest possible solutions and additions that can be made to make it better for the users.

The report will cover factors that are only software/firmware related (which can therefore be addressed in an update by Samsung). It has been prepared in collaboration with members of several forums related to and/or dedicated to the Samsung i8910, backed by a petition signed by more than 1460 people (as of 27 November 2009) from all over the world !

Problems discussed include- lack of firmware updates for certain regions in which the phone was officially launched, inexplicable lag or delays in opening the media and applications folders, faulty web browser that crashes out of websites without warning, lack of auto focus function in video capture(although it can be achieved by tapping the phone lightly) and the lack of kinetic scrolling, a feature which has been implemented in the a new Chinese firmware update but not in any other, to name a few. The report also covers the accomplishments made by individuals such as hyperx and se7en (forum names) in the online communities to fix these problems and others and their short comings. As individuals taking time out of their busy lives without as much experience, resources and knowhow as Samsung engineers, they can only go so far which is why we need Samsung Mobile to play its part. Also promised, was an applications store for the i8910 [2] but sadly the device is not supported even though it is flaunted in the advertisement for the store. One of the main features of the device is its HD video recording capability. Again it falls short by not delivering the promised 24 frames per second [3] but 20 or less. We also suggest the possible implementation of the Symbian^2/3, Android 2.0, bada, Maemo or Qt. These platforms are/are going to be well supported and as users, that’s all we want from Samsung- support.

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